Product FAQs

What Types of Hair System Bases Are Available?

Hair systems are available in different base materials and constructions, including lace, monofilament, and skin bases. Each type offers a different balance of breathability, durability, natural appearance, and attachment options. Choose a base according to your preferred look, wearing routine, and lifestyle.

What Is the Difference Between Lace, Mono, and Skin Bases?

Lace bases are lightweight and breathable, making them a popular choice for a natural and comfortable feel. Mono bases provide a supportive structure and can offer good durability and natural-looking hair ventilation. Skin bases have a smooth surface that can provide a close-to-scalp appearance and work well with various attachment methods. The best choice depends on your personal preferences and needs.

What Hair Materials Are Used in Hair Systems?

Hair systems may be made with human hair, synthetic hair, or a combination of materials, depending on the product. Human hair offers more flexibility for styling, while synthetic hair is designed to maintain its original appearance with less styling required. Please check the individual product details for the specific hair material.

How Do I Choose the Right Hair Density?

Hair density refers to the amount of hair ventilated into the base. Lower densities generally create a lighter and more natural-looking appearance, while higher densities provide a fuller look. When choosing a density, consider your natural hair density, preferred hairstyle, age, and desired coverage.

How Do I Choose the Right Hair Color?

Choose a color that closely matches your existing hair or the look you want to achieve. Hair color can appear slightly different depending on lighting and screen settings, so comparing the color with your own hair is recommended whenever possible. If you are unsure, reviewing the available color options or contacting customer service can help.

What Hair System Sizes Are Available?

Hair system sizes vary by product and may include several standard base dimensions. Some bases can also be trimmed to create a better fit. Please check the individual product page for the available size options before placing your order.

Can I Trim the Hair System to a Smaller Size?

Many hair systems can be trimmed to a smaller size, depending on the base construction. When trimming, take care not to cut through important areas such as the hairline or attachment zones. If you are unsure, we recommend having the base trimmed by an experienced hair system stylist.

Can the Hair System Be Cut and Styled?

Yes. Hair systems can generally be cut and styled to blend with your natural hair and preferred hairstyle. For the best result, especially if you are wearing a hair system for the first time, professional cutting and styling are recommended.

Can Human Hair Systems Be Dyed, Straightened, or Curled?

Human hair systems can generally be dyed, straightened, or curled, but chemical treatments and heat styling may affect the hair and shorten its lifespan. If you want to change the color, choosing a darker shade is generally safer than significantly lightening the hair. Professional styling is recommended. Synthetic hair should not be dyed or exposed to high heat unless the product instructions specifically allow it.

How Long Does a Hair System Usually Last?

The lifespan of a hair system varies depending on the base material, hair type, attachment method, frequency of wear, and maintenance routine. Proper cleaning, gentle handling, and appropriate styling can help extend its usable life. Since wearing habits vary from person to person, actual lifespan may differ.

Shopping FAQs

How Can I Find the Best Hair System for My Needs?

Start by considering the base material, hair type, size, color, density, and hairstyle you prefer. Your daily routine and preferred attachment method can also help determine which product is right for you. If you are unsure, review the product details or contact customer service for assistance.

What Should I Consider Before Placing an Order?

Before ordering, check the product size, color, density, hair material, base construction, and available options. Make sure the selected specifications match your needs, as different products may have different available choices.

Can I Choose Different Sizes, Colors, and Densities?

Yes. Many hair systems are available in multiple sizes, colors, and density options. Available choices vary by product, so please check the product page for the specific options offered.

Are Hair Systems Available in Stock?

Stock availability depends on the specific product, size, color, and density selected. Please check the product page for the latest availability before placing your order.

Can I Order More Than One Hair System?

Yes. You can order multiple hair systems, including different products or specifications, depending on availability. Please make sure each selected item has the correct size, color, and density before completing your order.

Can I Change My Order After It Has Been Placed?

If you need to change your order, please contact customer service as soon as possible. Changes may depend on whether the order has already been processed or shipped, so we cannot guarantee that every request can be accommodated.

What If I Need Help Choosing a Product?

If you are unsure which product is right for you, contact customer service before placing your order. Information such as your preferred size, color, density, hairstyle, or photos of your current hair can help us provide more suitable guidance.

Payment FAQs

What Payment Methods Are Available?

We offer the payment methods displayed at checkout. Available options may vary depending on your location, order, or payment provider.

Is Online Payment Secure?

We use secure payment processing to help protect your payment information during checkout. For your security, always make payments through the official checkout page and do not share your payment details with others.

When Will My Payment Be Confirmed?

Payment confirmation is usually provided after the payment has been successfully processed. You will also receive an order confirmation once your order has been successfully placed.

Why Was My Payment Declined?

A payment may be declined because of incorrect payment information, insufficient funds, a bank security check, or an issue with the payment provider. If your payment does not go through, please check your information or contact your bank or payment provider.

Will I Receive an Order Confirmation?

Yes. After your order has been successfully placed, an order confirmation will normally be sent to the email address provided during checkout. Please check your spam or junk folder if you do not see it in your inbox.

Can I Get an Invoice for My Order?

If you need an invoice or other order documentation, please contact customer service with your order information. We will assist according to the available billing options.

Shipping FAQs

Where Are Orders Shipped From?

Orders are shipped from the fulfillment location available for the selected product and order. The shipping origin may vary depending on product availability and destination.

How Long Does Shipping Usually Take?

Delivery time depends on the shipping method, destination, product availability, and order processing time. Please check the shipping information provided at checkout for the estimated delivery time.

Which Countries Do You Ship To?

We ship to customers in the United States and many other countries worldwide.

For orders within the United States, delivery typically takes 3–5 business days, depending on the destination and shipping method.

For international orders, we ship via FedEx when available. International orders are shipped based on factory inventory and product availability, so processing and delivery times may vary by product and destination. Please contact customer service or check the available shipping options at checkout for more information.

How Can I Track My Package?

Once your order has been shipped, tracking information will be provided when available. You can use the tracking number to check the latest shipping status through the designated carrier's tracking service.

What Should I Do If My Tracking Information Has Not Updated?

Tracking information may take some time to update after a package has been shipped or transferred between carriers. If there has been no update for an extended period, please contact customer service with your order number so we can help check the shipment status.

What Happens If My Package Is Delayed?

Delivery delays can sometimes occur due to weather, carrier operations, customs processing, or other unexpected circumstances. If your package is delayed, please check the latest tracking information first. If you need further assistance, contact customer service.

Can I Change My Shipping Address After Ordering?

Please contact customer service as soon as possible if you need to change your shipping address. Address changes may not be possible once the order has been processed or shipped.

Are Customs Duties or Taxes Included in the Shipping Cost?

Whether customs duties or taxes are included depends on the destination, shipping method, and local regulations. Please check the applicable information for your country before placing an order.

After Sales FAQs

What Is Your Return Policy?

Our return policy may vary depending on the product and order. Please review the current return policy on our website before requesting a return to make sure your order meets the applicable requirements.

How Can I Start a Return?

Please contact customer service with your order number and the reason for the return. Our team will provide the return instructions and let you know what information is needed to process your request.

Can I Exchange My Hair System?

Exchange availability depends on the product, order status, and applicable return or exchange conditions. Please contact customer service before sending an item back so we can confirm the available options.

What Should I Do If I Receive the Wrong Item?

If you receive an item that does not match your order, please contact customer service as soon as possible. Provide your order number and photos of the item received so we can review the issue and assist you with the next steps.

What If My Order Arrives Damaged?

If your package or product arrives damaged, please contact customer service as soon as possible and provide photos of the package and product. This will help us assess the issue and determine the appropriate solution.

What If the Color Is Different From What I Expected?

Hair color may appear slightly different depending on lighting, display settings, and individual perception. If the color you received seems significantly different from what you expected, please contact customer service and provide photos of the hair in natural lighting so we can help assess the difference.

When Will I Receive My Refund?

Refund processing time depends on the return process and the payment provider. Once the return has been reviewed and approved, the refund will be issued according to the applicable return policy and payment processing time.

How Can I Get Help With an Order After Delivery?

If you need assistance after receiving your order, please contact customer service with your order number and a description of the issue. Photos or other relevant information may also help us understand the situation and provide support more efficiently.