Dear friend, once we receive your order, we will process it as soon as possible. In-stock items can be shipped directly, while the lead time for custom hairpieces depends on the production schedule.

Shipping Policy

Shipping Time

  For stock items: Orders will be handled within 24-48 business hours (excluding weekends and public holidays).

   CurveHair partners with globally recognized couriers including DHL, FedEx, UPS and USPS. Transit time to most countries normally takes 3-5 business days, and general delivery can be completed within one week. For remote or special regions, alternative courier or postal services may be applied; actual delivery time shall prevail.

  Once your parcel is dispatched, a shippingconfirmation email containing tracking number and courier information will be sent to you. Please note that tracking information may take 2-3 business days to refresh online.

Shipping Address

  Please doubleverify your complete shipping information before submitting payment, including street name, apartment/unit number, city, state/province, postal code and valid contact phone number. Accurate contact information helps avoid customs holdup and delivery failure.

No shipping address modification can be made once the parcel has been dispatched. If you need to adjust your delivery address, you must submit your request to customer service before your order ships out.

CurveHair shall not be liable for nondelivery, misdelivery, or parcels returned to us caused by incorrect, incomplete, invalid address or unreachable contact phone number provided by customers. All related returnshipping fees, customs charges and other extra costs will be at the customer’s expense.

 

 Return Policy

Return Window

We gladly accept returns of ready-to-ship / in-stock items within 30 days of delivery. The item must be in its original, unused and resellable condition.

Due to their made-to-order nature, custom-made hair systems cannot be returned or exchanged. This includes any order with customized base size, hair length, density, color, wave pattern or special specifications confirmed with our support team.

Return Conditions

To qualify for a return, the product must meet all of the following:

· Unworn, unwashed and in original condition

· Original packaging, tags, care instructions and any free gifts included

· No tape, glue or adhesive residue on the base — hair systems that have been taped, glued or styled are considered used and cannot be returned

· No cut or trimmed edges, and no altered base size

If the returned item shows signs of wear, adhesive, trimming or damage, the return will be rejected and the item will be shipped back to you at your expense.

Refund

Once we receive and inspect the returned item, we will process your refund within 3–5 business days to your original payment method.

· Refund amount: product price only.

· Original shipping charges are non-refundable unless the return is due to our error (wrong item, defective product, shipping damage).

· Return shipping cost is borne by the customer, except in the case of our error.

Exchanges

Exchanges for a different size, color or style are treated as a return plus a new order. Please contact us before ordering a replacement.

If you receive a defective, wrong or damaged item, contact us within 7 days of delivery with photos of the product, packaging and shipping label. We will arrange a replacement or a full refund (including shipping) at our cost.

Non-Returnable Items

The following cannot be returned or exchanged:

· Custom-made hair systems and personalized orders

· Items without RA authorization

· Items returned after the 30-day window

· Used, trimmed, taped, glued, washed or damaged items

· Free gifts and bonus accessories

Contact

For any return request, please reach out to us via email or live chat with your order number. We are here to help.