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Warranty and Return
We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day return guarantee for each order. Buy with confidence and enjoy a great shopping experience!
Returnable Items
Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
1. Faulty items damaged/broken or soiled upon arrival.
2. Items received in the wrong size/color.
3. Unwashed, unworn, and unused item(s) that have not met your expectations within 30 days of receiving.
Non-Returnable Items
We will not accept returns on the following conditions:
1. Items outside the 30 days warranty time-frame.
2. Washed, worn, used, or misused items.
Notes: Our Team must authorize all returns via the Support Center. Returned items without a Return Merchandise Form (RMA) will not be accepted.
Returns Process & Time-Frame
Please carefully follow our returns process to minimize any delays:
1. If your item is returnable (see above), please submit a ticket in our Support Center stating your:
Order number
Product name
Reason for return
2. Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.
3. Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within three days.
5. If we don't receive your returned hair systems, we are unable to arrange a refund for you.
Kindly allow between 3-6 business days for our after-sales team to process your request. After this, please note the refund times below:
For credit card refunds, please allow between 7-14 business days for the transaction to process.
For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.
For Wallet refunds (store credit), please allow 24 hours for your account to be updated.
Return Shipping Costs & Address
We aim to offer services that will be good for all of our loyal customers. All of our other worldwide customers can return to our local branches. Please always Contact Us before returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandize Authorization) with the related address.
1. All shipping fees are at the customer's expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.
